As long as your order is within the warranty period, we will replace the accessories free of charge.

We always strive to ensure our customers love our products. However, if you need to return an item, we're happy to help. Simply send us an email and we'll guide you through the process.

First of all, we hope you're well! While the e-bike can be replaced, our time and health cannot—so your well-being is our top priority.

The severity of the incident and the damage caused will inform our next steps. Regardless of whether you and your e-bike were involved in a minor or severe collision:
➤ Stop using the bike immediately
➤ Consult a bicycle repair shop or Evercross dealer
➤ Visible damage is often just the tip of the iceberg

Why is a professional inspection necessary?
As with any e-bike accident, the Evercross requires inspection by authorized dealers to rule out hidden structural damage. For internal damage, we can do not sell spare parts, as this poses security risks.

Here's how to proceed:

1. On-site inspection
   Bring the affected bike to an Evercross-certified workshop (use our Dealer Finder)
2. Collect documentsYour name and proof of purchase (Evercross order number)For store purchases: Original receiptContact details of the workshop visited
3. Contact Support
   Describe the incident and required spare parts to support@evercross.eu

Our team will contact you within 24 business days. Your safety is our top priority.

This depends on the manufacturer and the product. All options are listed on the product page, so pay attention to the customization options.

In principle, it is sufficient if you do not store the battery outside for long periods of time and replace it after each trip.