Return Policy
We have a 30-day return policy, which means you can request a return 30 days after receiving your item.
To be eligible for a return, the item must be in the same condition you received it in, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at support@evercross.eu.
If your return is accepted, we will send you a return label as well as instructions on how and where to return your package. Items returned to us without a prior return request will not be accepted.
For any return questions, you can always contact us at support@evercross.eu.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the issue.
Exceptions / Non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of discounted items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can purchase the new item separately.
Right of withdrawal in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As described above, the item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@evercross.eu.
