1. evercross.eu (Shipping countries include: Germany, France, Ireland, Austria, Luxembourg, Italy, etc.).
2. eu.evercross.eu (shipping countries include: Spain, Portugal, etc.).
3. uk.evercross.eu (Shipping countries include: Great Britain).
4. us.evercross.eu (shipping only to the lower 48 states of the United States).
5. ca.evercross.eu (Shipping only to 5 Canadian provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario).

free shipping, no shipping fees. We offer discounts and special offers all year round, so stay tuned for exclusive deals.

It depends on your location. Orders processed here take 1-2 business days. Delivery can take 3-5 days. Please see your confirmation email for delivery details.

Yes, delivery is free in US for purchases over $200. Otherwise, delivery is $8.

Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.

As long as your order is within the warranty period, we will replace the accessories for you free of charge.

We always strive to make sure our customers love our products, but if you need to return an item, we are happy to help. Just email us directly and we will walk you through the process.

First of all, we hope you're all right! The e-bike can be replaced, but our time and health can't, so we hope you're all right too. The severity of the accident and the damage caused will give us a better indication of how to proceed.

Regardless of whether you and your e-bike have suffered a minor or severe collision, do not continue riding. It is uncertain whether the current situation is safe. You must consult your local bike shop or Evercross dealer to determine the full extent of the damage. Often, the external damage you see is just the beginning. There may be damage to the internal frame or mechanical components of your e-bike that is not visible to the naked eye.

As with any type of e-bike accident or damage, Evercross requires further inspection by an authorized dealer or local bike shop to determine if there is any structural damage not visible to the naked eye. If they determined there was internal damage, Evercross could not sell replacement parts, as this would pose a safety risk. Unfortunately, we cannot sell you replacement parts without additional testing.

We ask that you take the affected bikes to your local bike shop or Evercross dealer. You can find an Evercross-authorized bike shop near you using Evercross's dealer locator. If you believe your bike is safe and in good working order and only requires some spare parts, please contact our support team with the following information:
Your name and proof of purchase (Evercross order number is sufficient!)

If you purchase from a bicycle shop, please enclose the receipt
The contact details of the bike shop you visit as Evercross are required to discuss the situation with them.
Briefly describe what happened and which components need to be replaced
- Once you submit your request to our team, our representative will contact you shortly!

It depends on the creator and the product. All options are listed on the product page, so keep an eye out for customization options.

You can contact us through our contact page! We will serve you wholeheartedly.